Environmental Sciences/Pest Control

Environmental Sciences/Pest Control

CHANGING TIMES

In a industry sector facing a significant range challenges, participants need to understand how to both maintain their customer base where loyally often translates to profitable business, as well as have the ability to access new markets, to grow the business.

Practitioners in the Professional Pest Control and Environmental management sectors need to move with the times

ISSUES IN THE MARKET

  • There is a need to further professionalise the customer face of the industry.
  • Adapt to a reducing number of actives being available in the market.
  • Address environmental concerns related to chemical use by ensuring the right partnership between actives, application techniques and target pest.
  • Evolve improved waste management and disposal through best practice and novel packaging initiative's.
  • Education of the customer will be critical in justifying treatment protocols.
  • Management of an educated consumer who has increasing access to information.
  • Who is your customer, the one paying your bill or the one paying his bill?- who is influencing the decision to commission work?
  • More effective monitoring and record keeping, to treat against thresholds.

    • Just some other issues in the market.

    WE ARE HERE TO HELP

    Whether you are a sole trader or a multi-million pound business never has there been a more important time to understand your customer. If you operate in a consumer, business to business or local authority sector, you still have a customer to satisfy.
    Customer retention will be key to profitable business performance.
    Independent Business Resource Ltd, is well placed to help your business get to grips with the issues.

    Whether as a Manufacturer or distributor wanting to understand the Technicians views or a Technician wanting to get an independent assessment of your customers, there will be a methodology to suit all budgets and each scenario.

    A manufacturer wanting to gain insight into its distributors, you might find a case study from the AgroChemical sector of interest: Chemical Distribution

    Discussion groups / Focus groups are an excellent vehicle for an informal discussion around a given topic or topics. IBR-Ltd has been successful in running a number of multi-country studies involving this technique with Technicians.

    FURTHER DETAILS

    Please contact ROGER PRATCHETT via Contact us

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